BuyRightBlinds.com Order Policies
Brand Information:At BuyRightBlinds.com we only sell the Buy Right Blinds brand of window coverings which are manufactured in the United States to our exacting standards. The quality of our products meet or exceed all the top name brands, both domestic and imported.
Satisfaction is 100% guaranteed that our products will perform and last as well as any other brand name product and remember, NOBODY sells a better product for less!
To avoid possible strangulation, keep cords out of the reach of children. Use these devices:
Inside Mount Blinds & Shades'Inside Mount' means that it fits WITHIN the window frame/opening. Inside mount blinds and shades have specific deductions taken by the factory for operating clearance (so they don't rub). Please DO NOT take any deductions of your own. For more specific details please go to to the product page for the product you are interested in to view detailed measuring instructions before completing your order.
Outside Mount Blinds & Shades
An 'Outside Mount' means that it overlaps (goes beyond) the window opening for both width AND height. Allowances are NOT taken by the manufacturer on this product - you must ADD to the width AND height for proper coverage, privacy and installation bracket mounting. You will need to supply us the exact measurements that you would like the window treatment to be (not the window size). This includes adding extra for the width and the height to clear any trim, etc.
To view our detailed measuring instructions click on the link above titled How to Measure.
Note: If two products have the same color name that does not mean they are the same exact color. Please order samples of all products you wish to consider purchasing to avoid any confusion.
Bamboo Shades Disclaimer: Our Bamboo products are a special case compared to our other products. Since our Bamboo Shades are made from real bamboo wood their color and pattern can vary a great deal from a sample to the actual shade that you order. The color can vary from a more lively greenish tint to a more natural brown color. The sample should be used to only get an idea of the string/ladder placement and a general feel for the product's pattern possiblities.
** Even Samples Can Vary in Dye Lot Slightly
Colors may vary slightly from Dye lot to Dye lot. BuyRightBlinds.com is not responsible for the differences in Dye Lot variations that are within industry standards.
Color Coordinated Components
Color Coordinated means similar colors but not necessarily the same exact color. An exact match in color is not always possible for the components of the blind/shade. The color that best coordinates with the product's slat/fabric color will be chosen for use on the components. All components will not necessarily be of the same exact coordinated color.
For example, you may order a Golden Oak colored product but the headrail does not come available in that color, so for this product the factory will have a coordinated color that they use which may be more of a cocoa color. The same is true for the other components of the product, such as the ladder strings, lift cords, tilter cord or tilter wand, bottom rail, and tassels. Not all options are color coordinated, so make sure you are aware of the color of each option you order.
UPS Ground is normally delivered to your door with no signature required. If you require UPS Ground delivery with signature authorization, or "Signature On File", your order will incur a charge of 5.00 per blind. Please contact us with any questions regarding these fees.
Oversize Shipping Charges:
Blinds and shades that are greater than 90" in width (for pvc verticals, 90" width or height) will incur a oversized shipping charge. There is a one time, per manufacturer fee of 125.00 no matter how many oversized products are on that order. This fee is for the transportation of your order from our factory to your address.
Special Note for Florida Customers...
What if one of my boxes are lost in transit?:Please contact us immediately if you are missing any boxes so we can alert the carrier. If the lost items can not be found, we will file a claim with the carrier. Once the packages have been verified as lost with the carrier, we will expedite your order back through production again. Because we must wait for carrier approval, it is important that you contact us immediately if you are missing anything on delivery. If you fail to notify us of lost packages within seven (7) days, we may be limited in what we can offer regarding the replacement of your missing items.
Delivery times may vary depending on the product. The estimated delivery times include working days and exclude weekends, holidays and factory closing days. Because of the delay in our order process for error correction, your selections may be out of stock by the time your order hits production. BuyRiteBlinds.com will not be responsible for delays outside of our control, such as out-of-stock merchandise or backorders.
Signature Required: If you would like to require a signature upon delivery, your order will incur a charge of 5.00 per blind. Please note that on your order or inform our customer service representative at time of order.
Shipping Directly to Locations Outside the contiguous United StatesWe offer direct shipping to the following areas at the rates shown below:
� Alaska per blind or shade
� Hawaii per blind or shade
� Puerto Rico per blind or shade
� Canada per blind or shade
� Cayman Islands per blind or shade
To ship direct to these areas, you must call to place your order.
Shipping by Freight Forwarder to Locations Outside the contiguous United States
**Please call to place an order in these areas.
NOTE: Shipping to Locations Outside the contiguous U.S. requires the blinds to be under 90" in width.
Online Security:All personal information is processed through our secure server utilizing industry-standard Secure Sockets Layer (SSL) technology. This makes sure all information we pass to you, or vice versa, is encrypted first. If you still have concerns, please contact us and a customer service representative will take the order by phone.
All Personal Information WILL Remain Confidential: We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with any outside parties, except in the process of fulfilling an order (example: releasing your address to UPS or FedEx).
Also, all credit cards are charged up front for the total sales price, including shipping.
You have up to 24 hours after the order is placed to make changes or cancellations to the order. Cancellation requests must be within the 24 hour period and received in writing via email or by fax.
Under no circumstance will BuyRightBlinds.com either refund any money or issue any credits for a purchase if the cancellation or change occurs at any time beyond this 24 hour period. Please review your Order Confirmation Email immediately after your place your order to check for errors.
After that time the order normally begins production and changes will most likely not be possible. Changes after this 24 hour period, if possible, will incur an additional fee. If this requires a credit back to a credit/debit card then this credit may not post to your card for up to 5 (five) business days from the credit time.
If you do make a change, whether to the order or your shipping information your order may be delayed a couple extra days. This is due to the fact that the order must be pulled from the system, edited and re-entered.
No changes/corrections allowed on Rush Delivery orders.
NOTE: If you would like to pay by check there will be a holding period of 3-5 days so your check can clear the bank before processing order. YOUR ORDER WILL NOT BE PROCESSED UNTIL YOUR CHECK HAS CLEARED THROUGH OUR ACCOUNT! Please take that into consideration when ordering.
We request that digital pictures be taken of damaged items so we can see the damage. Please email the pictures to email@example.com within 5 days of shipment so we have enough time to file our claim with the shipper. Please contact us so we know your pictures were sent. If we decide that the images do not clearly represent the damage or problem the product will need to be shipped to the manufacturer at the cost of the customer. If the product is found to have damage or an error that is the fault of the manufacturer or shipper, the product will be repaired at no cost.
If the images clearly represent the damage or error then the manufacturer may issue a pickup at their expense to either have it repaired or replaced at their discretion with no cost to the customer. If there is damage to the products that was not caused due to shipping but was present at the time you opened the boxes, you have 7 days to report it to us.
NOTE: Please do NOT call and file a claim with the shipper. The claim must be filed by us, the shipping company.
IMPORTANT: The customer must follow the shipping damage instructions that relate to the shipping method used on your order:
UPS DeliveryIf anything appears incorrect or there is any type of damage please notify us immediately (no later than 7 days). If you fail to notify us within 7 days we may be limited in what we can offer regarding repairs and/or replacements. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.
Ground Freight DeliveryIf there is damage you must note on the bill of lading with the delivery driver what the damage is. If only part of your order is damaged, like one of five boxes, then just refuse the one damaged box and note that THAT box was damaged on the bill of lading. You must also contact us within 2 days about the damage so we can get this handled. Without this note we will not be able to replace the damaged products at no cost. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.
INSTALLATION NOTE: If you plan on hiring a professional installer we highly suggest you wait until ALL the products have arrived, are unpacked and inspected to be sure all the parts are present and the products are in proper condition BEFORE scheduling the installation. Most installers charge higher fees for secondary trips to your home and this is not something we are able to reimburse.