Frequently Asked Questions
PRIOR TO PLACING YOUR ORDER:
Will I be charged sales tax?
How long before I receive my order?
Do you charge for shipping?
We do not charge for shipping blinds and shades that are less than 90" wide anywhere in the Continental US. We do charge a $ 125 oversize shipping fee on all blinds 90" or wider. For PVC Verticals we charge $ 125 if they are 90" wide or tall because the vanes are also full length. NOTE: Outside the Continental US please call for a shipping quote.
How do I measure my windows properly?
It's easy. Just follow our simple measuring guide by clicking on the How to Measure link above.
WHEN PLACING YOUR ORDER:
What do you mean by inside or outside mount?
OUTSIDE MOUNTS hang outside the window above and beyond the opening (Example would be a sliding glass patio door as most do not have an inside recessed area). Usually due to insuffient opening depth, outside mounts may also be the only option because a handle or other hardware prohibits the mount to made inside the opening. Some situations allow for ouside mounting on wood trim or casing. Outside Mounts are also used to make a window appear larger or to hide an unattractive window.
Is a minimum window depth required for an inside mount?
What does the term color coordinated mean?
Are my online transactions secure on your website?
When will my credit card be charged?
My credit card declined, will it put a hold on the funds in my account?
Will you sell or give away my personal information?
ONCE YOUR ORDER HAS BEEN PLACED:
Can I change or cancel my order?
How do I check order status or tracking?
WARRANTY, SERVICE & CARE:
What if I need repairs?
How do I clean and care for my window treatments?
Blinds Parts for Non-Customers?